Plans and credits

Where to manage it

For	Go to
Your personal plan	Portal → Settings → Billing
An organisation’s plan	Switch to the organisation, then Organisation settings → Billing

By voice: “What plan am I on?”, “How many credits do I have left?”, “When do my credits reset?”, “Open my billing page.”

Credits

Credits are Kyra’s usage unit. Talking to Kyra spends them — roughly one per minute of voice — and so does the AI work behind notes, organisation, and research tasks. Reading, editing, sharing, and publishing do not.

Your billing page shows the balance, what came from your plan versus what you bought, what you have used this period, and recent activity. Kyra warns you when the balance drops below a fifth of your monthly allowance.

Two kinds, spent in this order:

	Plan credits	Top-up credits
Refresh	Monthly	Never — bought once
Roll over	No	Yes, they do not expire
Spent	First	After plan credits run out

Plan credits not rolling over is worth internalising: an unused month is not banked. If you consistently finish the month with a large surplus, you are on too big a plan.

The plans

Personal — Free, Personal, Pro.

	Gets you
Free	Trying Kyra out
Personal	Cloud notebooks and everyday voice use
Pro	Considerably more monthly credits, more storage, and publishing

Organisations — Team and Enterprise. Priced per seat, with a shared credit pool, shared notebooks, security groups, and admin controls. Enterprise is negotiated. Organisations →

Trials

New paid subscriptions start with a 14-day trial through Stripe. A card is required, but nothing is charged until the trial ends.

During a trial the billing page may offer Start paid plan now. Use it only if you want billing to begin immediately.

Cancel before the trial ends and the first period is not charged. Stripe’s confirmation screen shows the exact trial end and what cancelling does before you confirm it.

Changing or cancelling

Changes go through Stripe from your billing page. Stripe shows the new plan, any immediate charge or credit, and the effective date before you confirm.

Change	Usually
Cancel a trial	The paid plan never starts
Cancel a paid plan	Access continues to the end of the paid period, then reverts
Upgrade, or add seats	Takes effect immediately, prorated
Downgrade, or remove seats	Takes effect at the end of the current period
Monthly → annual	Starts immediately, prorated
Annual → monthly	Deferred to the end of the annual period

Top-ups

Paid plans can buy one-time credit packs from the billing page. Pack sizes and rates are shown before checkout. Top-up credits never expire.

Free accounts cannot buy top-ups — subscribe first.

Invoices and payment methods

If your account has Stripe billing set up, the billing page offers Manage in Stripe. Use it for invoices and receipts, payment methods, billing details, and cancelling or changing an existing subscription.

New subscriptions and top-ups use Stripe Checkout. Cancelling checkout charges nothing.

Personal and organisation billing are separate

Credits never move between them.

Working in	Spends	Managed at
Your personal workspace	Your personal balance	Settings → Billing
An organisation workspace	The organisation’s pool	Organisation settings → Billing

Being on a team plan does not give your personal workspace credits, and vice versa. If credits are disappearing faster than expected, check which workspace you have been working in.

Keeping usage down

Type the short things. Text does not spend voice minutes.
End sessions you are finished with. A session left open is a session running.
Batch it. One conversation that covers four things costs less than four conversations.
Reading and editing are free. All the portal work — notes, history, sharing, publishing — costs nothing.