Languages and vocabulary

Two separate settings

These are genuinely independent, and confusing them is the usual reason someone thinks the setting did not work.

Setting	Changes
App language	The buttons, labels, and menus in the app.
Conversation language	The language Kyra listens in and speaks.

You can read the app in Dutch and talk to Kyra in English, or the reverse.

Set them: app Settings → Language, or portal Settings → Language. Both write the same thing, so the phone and the browser cannot disagree.

The app interface is available in a wide range of languages and can follow your system language. Conversation languages are a shorter list — if one is not offered, it is not enabled for your account yet.

Switching mid-conversation

“Let’s switch to Dutch.”

Kyra changes over for the rest of the session if that language is available to you.

Teaching Kyra your vocabulary

Speech recognition is good at ordinary words and bad at your words — colleagues’ names, project code names, your employer, industry jargon, product names. If Kyra keeps mishearing the same term, you can just tell it the term.

Portal → Settings → Key terms. Add the words and names you use often.

Good candidates:

People you mention regularly
Project and product names
Company names, yours and your clients’
Domain jargon and acronyms
Anything you have corrected more than twice

Kyra also picks up proper nouns from what it already knows about you, so the list is a correction mechanism rather than something you have to populate before it works.

Accents and noisy places

Kyra handles accented English well. Where it struggles is background noise and crosstalk — a café, a car with the windows down, several people talking.

If recognition is poor:

Turn on push-to-talk so the microphone opens only while you hold it.
Get closer to the phone, or use a headset.
Type it instead.